Annual Maintenance Contract(AMC)
Annual Maintenance Contract (AMC)
In today’s competitive era, quality is a prime factor. Quality output from any machine depends on machine's repeat performance. To get repeat performance; machine maintenance is a key factor. Maintenance of machines with Computerized Numerical Controls requires special skills. Every organisation may not have specialized CNC maintenance team to take care of all variety of CNC machines. CNC machine manufacturers are the best people to support in maintaining these machines as total technology is available with them. In order to help our customers in getting the best throughput from the machine, we have introduced the concept of Annual Maintenance Contracts for the CNC controllers.
Terms & Conditions
• Acceptance of AMC depends on condition of the Machine Duration of this agreement will be ONE YEAR w.e.f. date of receiving full earnest. • The Controllers are expected in good working condition while accepting the contract. • All recommended tools, instruments, clothe, CTC, lubricants, oils, etc., is in the scope of the customer. In addition, we request the customer to provide basic help to our technician like the material handling equipment, semiskilled labour, etc. • The customer is expected to keep available the said machine / s or other facilities. In case of any difficulty the date should be changed in advance by mutual consent. Alternatively the visit will be treated as completed. • It is possible that machine covered under the plan can breakdown. Our services will in any case be available in such event at an extra cost. • We can also undertake overhaul/repairs of subassemblies / assemblies at an extra cost. • In order to ensure minimum downtime the customer is advised to order and stock all the required spares for Preventive Maintenance Contract (PMC) in advance. The list of spares is available on the net for standard models or can be requested. • In any case our representative will hand over such list while finalizing the contract.
In order to get the best results, it is obvious that the customer should carry out the routine maintenance as per the guidelines given in manual. Preventive maintenance shall be carried out as per the laid down format enclosed. However, we will be open to carry out any job over and above the scope of preventive maintenance at an extra cost. We shall be entitled to terminate the agreement in the event of change of ownership or location of the said machine.
Website Service
We have three areas broadly covered by an annual maintenance contract for your website are:
1. Site Updates. 2. Technical Support. 3. Security Updates.
1. Site Updates
As your business grows, so must your website. Your website must always be up-to-date with the lastest news, views and product/ service information. Our website updates service as part of the AMC allows: • Addition of pages • Changes to photos and graphics on the site • Changes to website content such as adding of paragraphs etc.
2. Technical Support
Websites are dynamic in terms of data flow to and from the web servers. Web servers are like any other computer, prone to malfunctions and glitches. Although most hosting companies promise high uptimes there are times when the web design company has to intervene. Our technical support service as part of the website AMC includes: • Immediate response and investigation in case the website does not load. • Changes to the setup of the server such as adding sub-domains. • Managing the email addresses and email setup for the website. • Updating of scripts and code when newer browser versions are released. • Answering technical queries from the client and advising the client on technical issues.
3. Security Updates
There are many levels of security for each website, starting from the server level firewalls to the password protected login systems of the website. These have to be maintained, monitored and updated regularly. Everyday new threats come up on the internet and each one has to be dealt with and secured against. This requires vigilance and strong security routines. • Updates to the website code and scripts to ensure security remains. • To apply patches and solutions wherever security loopholes are detected. • To routinely update the security protocols of the server. • To take regular backups of critical data of the site. • To restore the data in the worst case of the server crashing or being hacked.
Server Services
With our reliable and efficient Server Support, your hardware equipments from multiple manufacturers are covered under one contract and saves you from unnecessary hassles and worries. Simply give us a call if you have any hardware issues, we will take care of the rest With our support plans, we can improve your server maintenance levels and consolidate all your IT Maintenance with utmost ease and peace of mind. Contact us now for reliable hardware support plans. Servers( WINDOWS &LINUX) at highly discounted rates with warranties.
• Managing user accounts such as creating, modifying, deleting users and groups. • Backup of servers as defined in the AMC contracts. • Preventive maintenance on servers. • Resolving server breakdowns with the highest priority. • Fix file & folder sharing, printer sharing issues. • Domain, Active Directory, DC Support. • Small business server installation, configuration.
Network Service
We commit to world class customer service has made us the most respected on-site computer repair and support provider in our service area. Most important we guarantee our work with the help of experienced support staff. We are specialist in providing on site computer repair services and network support for all sized business, on site computer and network services that are convenient and reliable, Why hassle with disassembling your PC from your home and bring it to a repair shop every time when it has the problems ? When virus and spyware issues surface or other computer headaches arise.
• Ensuring high availability of networks at all times. • Identifying LAN faults & getting them resolved. • Install network printer, scanner and shared devices. • Support for LAN, Wi-Fi, FTP, VPN, Firewall, Router. • Optimize network speed, performance and fix network lock
Systems Service
We Provide Computer( Laptop /desktop) Cleaning and Maintenance.
Terms & Conditions
• Internal and External Cleaning. • CPU, Monitor, Keyboard and Mouse using Industry Standard Solution. • Hard disk Regular De-fragmentation, Bad Sector Removal, File System Checking , Virus Removal, Critical Software Updates and Backup and, Restore Data (outlook Backup also).
Printer Maintenance.
• External Cleaning, Prevents dirt and debris from entering through paper pathways, and thus eliminates problems such as paper jams, etc. • Internal cleaning in header ribbon and paper pathways etc. • Test prints to ensure the working condition of the printer and warn of improper operation. • Cleaning of the Printer Parallel Port, to ensure trouble-free operation.